TransTalk Terms of Service

1. Agreement to These Terms

You accept these Terms by using any of the Services or by subscribing to them. Use of any of the Services constitutes acceptance of this Agreement and has the same legal effect as if you provided a handwritten acceptance signature. We may amend this Agreement from time to time; if a change materially affects your rights or obligations, we will notify you in a reasonable manner (a text or in-app message is a reasonable means). You agree to periodically check this page to ensure that you are aware of any changes. Your continued use of the Services after we amend this Agreement indicates your acceptance of such changes.

Our Privacy Policy governs the use of the Services and is incorporated by reference into this Agreement. If you download or install the App through a marketplace that distributes mobile applications (such as the Apple App Store or Google Play), additional terms, conditions, and rules of that marketplace may govern your use. In addition to the rights set forth in this Agreement, you may have rights under the laws of your region that are not subject to waiver, and some provisions of this Agreement may not apply to you; the remainder of the Agreement remains in full force and effect.

2. Eligibility & Accounts

Eligibility

When using the Services, you affirm and guarantee that:

• You have the legal capacity to agree to these Terms in your jurisdiction, or, if you are a minor, you use the App only with the consent and supervision of a parent or legal guardian;
• You are not located in, and are not a resident of, any country or region subject to comprehensive trade sanctions, and you are not listed on any applicable list of prohibited or restricted parties;
• Your use of the Services does not violate any applicable law; and
• You will discontinue using the Services immediately if you are unable to comply with these conditions.

The App is rated 4+ and is intended for a general audience. We do not knowingly collect personal information from children under the age of 13; see the Privacy Policy for details on the protection of minors. Depending on your device's operating system, you may be required to enable certain permissions or features in your device settings to use parts of the Services; if you do not enable them, we may not be able to provide certain features to you.

Accounts

• Guest access: you may use core translation features without registering an account, without providing an email address.
• Registered accounts: to register, you must provide a valid email address and complete email verification. You may maintain one account per person.
• You are responsible for keeping your login credentials confidential and for all activity that occurs under your account or guest session, whether or not authorized by you.
• You must provide accurate, current, and complete information when registering and keep it up to date. If you suspect unauthorized access to your account, contact us promptly.

We consider the owner of the account to be the person who controls the email address associated with the account. To fulfill certain requests, we may need to confirm your ownership of an account, for example by sending a verification code to the account's email address or by requesting reasonable proof of ownership.

3. License to Use the App

Subject to your compliance with these Terms, TransTalk grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable license to download, install, and use the App on a device that you own or control, solely for your lawful, personal, and non-commercial use. You may not rent, sell, lease, sublicense, distribute, assign, copy (other than a single copy for your own backup purposes), or otherwise transfer or grant any rights to the App, or use the App for the benefit of any third party. All rights not expressly granted to you are reserved by TransTalk and its licensors. The App is licensed, not sold, to you.

4. The Services

• Real-time translated calls: you can make and receive real-time translated calls, with speech translated into your chosen language during the call.
• Real-time speech translation: during calls, speech is converted to text and translated so both parties can communicate across languages.
• Call recording and translation history: where you enable recording, call audio is stored on your local device. Your translated call content is saved within the App, linked to your account, so you can review past communications, and you may delete it at any time through the in-app functionality.
• Account features: email-based login, call history, credit balance ("积分"), subscription management, and related functions.

Availability and changes

The availability and quality of the Services depend on factors outside our control, including your device, network and carrier, third-party providers, and the internet. We do not guarantee that the Services will be uninterrupted or available in all regions at all times. We may change the features or functioning of the Services at any time, and we may ask you to upgrade the App when we release new versions. Updates may happen automatically or after notice, and obligations to support earlier versions may end. We are under no duty to provide any updates, additions, or newer versions.

Translation is automated

Translations are generated automatically by machine translation, speech recognition, and speech synthesis engines, and may contain errors, omissions, or misinterpretations, particularly with strong accents, background noise, poor network conditions, or technical vocabulary. You should use translated content at your own discretion and should not rely on it where an error could cause harm. We do not warrant the accuracy, completeness, or reliability of any translation.

Not for emergency services

The App is not designed, intended, or authorized for emergency or dispatch services, or for any situation in which the failure or inaccuracy of machine translation could lead to death, personal injury, or significant property damage. You must not use the App for such purposes.

5. Acceptable Use & Restrictions

You agree to use the Services only for lawful purposes and in compliance with all applicable laws. You may not use the Service for any purpose that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, or otherwise objectionable. In addition, you will not:

• Duplicate, modify, translate, adapt, sell, or sublicense the Services or their source code, reverse engineer, decompile, decrypt, or create derivative works from them;
• Probe, scan, or test the vulnerability of the Services or any system or network, or breach or circumvent any security or authentication measures;
• Upload harmful code, malware, or anything that could damage the security of the Services, or interfere with or disrupt the Services;
• Impersonate any person or entity, create a false identity, or mislead others as to the source of communications;
• Infringe the intellectual property, privacy, publicity, or other rights of any person or entity;
• Engage in fraud, chargeback abuse, incentive abuse, or any other deceptive activity, including creating multiple accounts to obtain promotional benefits; or
• Use the App for emergency or dispatch purposes, or where a failure or inaccuracy of machine translation could cause harm.

We may investigate and take appropriate action in response to suspected violations, including suspension or termination of your account as described in Section 17.

6. Notifications & Communications

The App may request access to your device's notification settings so it can alert you to events such as call activity and service messages. You can modify the types of notifications it delivers in the App's settings page or your device settings.

By entering into this Agreement, you agree to receive emails, in-app notifications, and customer service communications regarding the operation of the Services and your account. With your consent where required by law, we may also send you information about other services and products that may interest you. You may opt out of marketing communications at any time by contacting us at [email protected] or by using the unsubscribe instructions in those communications, but you may not opt out of communications containing important information related to your account or this Agreement. See the Privacy Policy for more details.

7. User Content & Consent to Use Data

"User Content" refers to any audio, video, text, comments, app store reviews, and other content that you submit to the Services or to our pages on third-party platforms. You represent and warrant that you own, or have the necessary rights and consents to, any User Content you submit, and that it does not violate these Terms or any applicable law. You alone are responsible for your User Content; we do not pre-screen all content and are not obligated to monitor it, though we reserve the right to do so. Uploading User Content does not give rise to any expectation of privacy in that content as against others.

Solely to the extent necessary to provide the Services to you, you grant TransTalk a limited, non-exclusive, worldwide, royalty-free license to store, process, transmit, and display your content, including processing by our service providers (such as our third-party translation API provider), to operate features such as translation. Such processing is used only to provide the Services and is not used to build advertising profiles.

If you provide feedback about the Services (for example, suggestions, reviews, or testimonials), you grant us a worldwide, perpetual, irrevocable, non-exclusive, sublicensable license to use, reproduce, and display that feedback for any purpose, including marketing, without payment to you. If you prefer that we not use your evaluations for promotional reasons, contact us at [email protected].

8. Subscriptions, Pricing & Payments

TransTalk offers auto-renewing VIP subscriptions in various billing periods (for example, weekly, monthly, quarterly, semi-annual, and yearly). Each plan's name, billing period, and price, including the applicable per-unit price, are displayed in the App at the time of purchase and in the app store's purchase confirmation, based on your store account region and currency. Prices may vary by region and may change over time as described in Section 9 and Section 20.

When you buy a subscription, payment is processed by the app store through which you purchase (the Apple App Store or Google Play), not by TransTalk; TransTalk is not the merchant of record. Your purchase is also subject to the applicable store's terms and conditions. We receive the store's billing notification after a successful transaction and then grant the corresponding credits or subscription entitlements to your account.

• You agree to pay all fees and applicable taxes associated with your purchase, using the payment method associated with your store account.
• If you have a payment issue after purchasing through Apple or Google, you must contact the applicable store for assistance.
• You must keep your subscription information accurate, complete, and up to date.

9. Free Trials & Automatic Renewal

Free trials and promotional offers

From time to time we or the applicable store may offer a free trial or other introductory or promotional offer. The specific terms of the offer, including its duration and the price that will apply after it ends, are shown to you at the time you sign up. Unless you cancel before the trial period expires in accordance with Section 11, your free trial subscription will automatically renew as a paid subscription. If you purchase a subscription while a free trial is still active, you may be charged immediately and, where the store requires it, any unused portion of the free trial will be forfeited. We may also offer promotional benefits such as registration gift credits or credit rewards for watching rewarded ads; these are discretionary, subject to eligibility, may change or be withdrawn at any time, and are forfeited in the event of abuse, fraud, or account deletion.

Automatic renewal

Paid subscriptions renew automatically. Unless you cancel at least 24 hours before the end of the current period, your subscription will automatically renew for successive periods of the same duration at the then-current price, and you authorize recurring billing.

• Timing of charges: the store typically charges your account within 24 hours before the beginning of each new subscription period.
• Price changes: subscription fees may change for future renewal periods. The new price will be presented to you by the applicable store and/or in the App before your subscription renews; if you continue after the new price takes effect, you accept it.
• Failed renewals: if the store cannot charge your payment method, the renewal may fail in accordance with the store's policy and your subscription may lapse.

Each successful renewal adds periodic credits to your subscription balance and extends your VIP benefits through a renewed expiry date. Auto-renewal is managed by the store where you subscribed. Further details are set out in the Auto-Renewal Subscription Agreement.

10. Credits (积分)

• Credits ("积分") are prepaid, in-app units used to pay for call time. Credits are deducted per minute during calls, and a partial final minute is billed as a full minute.
• Credits may be purchased directly, or granted as a bonus during a subscription cycle. Subscription credits are added to your balance on each successful renewal.
• Credits are deducted at rates for services such as translated calls, face-to-face translation, and video calls, as displayed in the App. Rates and consumption rules are subject to change; please refer to the latest rates in the App.
• Credits granted as bonuses may have expiration dates, as shown in the App. Credits expire when your subscription ends.
• Credits have no cash or monetary value. They are not a currency, are not redeemable for money, and are not transferable, giftable, or resellable.
• Credits are non-refundable except to the extent required by the applicable store's refund policy or by applicable law.
• If your credit balance is insufficient to continue a call, the call will end.

If the store notifies us that a purchase has been refunded or reversed, we may revoke or offset the corresponding credits from your account in accordance with the applicable store's rules.

11. Cancellation & Refunds

Cancellation

You may cancel your subscription and recurring payments at any time through the store where you subscribed:

• iOS (Apple App Store): open your device Settings, tap your name, tap Subscriptions, and cancel your TransTalk subscription there.
• Android (Google Play): open the Google Play app, tap your profile icon, go to Payments & subscriptions, then Subscriptions, and cancel your TransTalk subscription there.

To avoid being charged for the next period, cancel at least 24 hours before the end of the then-current billing period. Cancellation is effective at the end of the current billing period: your benefits continue until the end of the already-paid period, no partial-period refund is provided for the unused portion, and any unused subscription credits expire and are forfeited when the period ends.

Refunds

All refunds of subscription fees and other purchases are governed by and executed under the refund policies of the store through which you purchased. TransTalk does not issue cash refunds directly. If you believe you are entitled to a refund, contact the applicable store. When the store notifies TransTalk that a purchase has been refunded or reversed, we may revoke or offset the associated credits, VIP benefits, and subscription entitlements from your account. For more detail, see the Auto-Renewal Subscription Agreement.

12. Third-Party Service Providers

You acknowledge and accept that TransTalk may work with reputable third-party service providers to deliver the Services and operate its business. To provide real-time translation, we share conversation text with our third-party translation API only as necessary to provide the translation feature, as described in the Privacy Policy. Speech recognition, text-to-speech, and the text generation model used for the free AI practice call are performed within our own systems. We also use infrastructure providers such as LiveKit Cloud (real-time media transport) and telephony/SIP connectivity providers, together with cloud hosting and storage, advertising platforms, customer support and internal analytics tools, and the app stores that distribute the App and process payments. These providers have their own terms and privacy practices. Please review our Privacy Policy to learn more about how we share information with third-party service providers.

13. Intellectual Property & Copyright

The Services are the property of TransTalk or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws. The Services include all designs, text, images, illustrations, audio and video clips, artwork, graphic materials, and code made available to you. "Intellectual Property Rights" means all protections provided by patent, trademark, copyright, and trade secret laws, and any other intellectual property or proprietary rights recognized in any jurisdiction, including moral rights.

TransTalk is the sole owner of the TransTalk name, logos, and associated marks. Our trade names, trademarks, and service marks, whether registered or unregistered, may not be used in any way that could cause confusion with any product or service not owned by us. Nothing in these Terms grants you any license or right to use our marks without our prior written consent.

TransTalk respects the rights of copyright holders and requires its users to do the same. We will take appropriate action to remove content that infringes another person's copyright after being informed, and we reserve the right to deny access to the Services to anyone who repeatedly violates others' intellectual property rights. If you believe that any part of the Services infringes your copyright, contact us at [email protected] with a description of the allegedly infringed work, your contact information, and a statement of your good-faith belief and authority to act.

14. Disclaimers

To the maximum extent permitted by applicable law, the App and all Services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including warranties of merchantability, technical compatibility, fitness for a particular purpose, and non-infringement. TransTalk also expressly disclaims warranties regarding the accuracy of any translation, any information the Services provide about a caller or call, any lost call data, or the legality of the use of any Service in any particular country or state.

15. Limitation of Liability

To the maximum extent permitted by applicable law, TransTalk, its affiliates, and its service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, or goodwill, arising out of or in any way related to the Services, including alleged errors, omissions, interruptions, delays, defects, and the accuracy or inaccuracy of any translation or of any information provided through the Services. TransTalk is also not liable for damages arising out of products, services, or information provided by third-party vendors and accessed through the App.

To the maximum extent permitted by applicable law, the aggregate liability of TransTalk arising out of or in connection with these Terms or your use of the App will not exceed the greater of (a) the amounts paid by you for the App in the twelve (12) months preceding the event giving rise to the claim, or (b) USD 50. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

16. Indemnity

You agree to indemnify, defend, and hold harmless TransTalk and its officers, directors, employees, agents, shareholders, licensors, suppliers, and service providers from and against any claims, suits, actions, costs, damages, and liabilities (including reasonable attorneys' fees) arising out of or relating to your use of the Services in violation of this Agreement, your User Content, or your violation of any law or the rights of any third party.

17. Suspension & Termination

You may delete your account at any time through the in-app functionality or by contacting us at [email protected]. Account deletion is permanent. Upon deletion, your remaining credits, subscription balances, and unused benefits will be forfeited without refund or compensation. Deleting your account does not automatically cancel your store subscription; you must cancel it through the applicable store as described in Section 11.

We reserve the right to (a) terminate this Agreement and your access to the Services upon notice, (b) refuse to allow you to recharge your account, or (c) suspend your account immediately until further investigation has been completed, if we have reasonable grounds to believe that you are engaging in fraud or otherwise violating this Agreement, or if required by law. We may also close accounts that have lain dormant for a prolonged period of time.

Provisions that by their nature are intended to survive termination will survive, including Sections 7 (User Content), 8 (Subscriptions), 10 (Credits), 12 (Third-Party Service Providers), 13 (Intellectual Property), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnity), 18 (Dispute Resolution), 19 (Governing Law), and 22 (Contact Us).

18. Dispute Resolution & Arbitration

To resolve any dispute, claim, question, or disagreement, you agree to first attempt to resolve the matter informally by contacting our customer support at [email protected] and allowing a reasonable time to reach a resolution. If the dispute is not resolved informally, you and TransTalk agree that the exclusive means of resolving any dispute or claim arising out of or in connection with this Agreement, the Services, or the App is final and binding arbitration, except that you may bring an individual claim in a small claims court of competent jurisdiction. You and TransTalk each waive any right to a trial by jury and any right to participate in a class action, class arbitration, or other representative action or proceeding.

BY USING THE SERVICES OR THE APP IN ANY WAY, YOU AGREE TO THE ABOVE ARBITRATION AGREEMENT. An arbitrator's decision may be enforced in court and may be overturned only for very limited reasons. If this arbitration agreement is found to be unenforceable for any reason, any action against TransTalk (other than a small claims action) may only be brought in the courts of competent jurisdiction located in the jurisdiction specified in Section 19, and you irrevocably consent to the jurisdiction of those courts.

19. Governing Law

These Terms and any dispute between you and TransTalk are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-laws principles, except that the arbitration agreement in Section 18 is governed by the laws of that jurisdiction as they apply to arbitration agreements. Nothing in this section deprives you of the protection afforded by the mandatory provisions of the laws of your country or region of residence.

20. Changes to These Terms

We may revise these Terms from time to time to reflect changes in the App, our practices, subscription offerings, or legal and regulatory requirements. When we make material changes, we will notify you through in-app notifications, by email, or through other appropriate means before the changes take effect, where reasonably possible. The "Last updated" date at the top of these Terms indicates when they were last revised. Your continued use of the App after the revised Terms take effect constitutes your acceptance of the revised Terms; if you do not agree, you should stop using the App, cancel any subscription as described in Section 11, and may delete your account as described in Section 17.

21. General Provisions

Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the other provisions will remain in full force and effect.

Entire agreement

This Agreement, together with the Privacy Policy and, where applicable, the Auto-Renewal Subscription Agreement, constitutes the complete understanding between you and TransTalk and supersedes all prior or contemporaneous understandings or agreements, whether written, electronic, or oral.

Force majeure

TransTalk will not be liable for any failure to fulfill its obligations caused by a force majeure event, including acts of God, fire, strike, explosion, power outage, earthquake, flood, labor dispute, terrorism, failure of any satellite or telecommunications facility, or any other circumstance beyond TransTalk's reasonable control.

Export controls

Laws, prohibitions, and regulations of the United States and other jurisdictions may apply to the import, export, download, and use of the Services. By downloading or using the App, you agree to comply with all such applicable laws and regulations.

App store terms

You acknowledge that these Terms are between you and TransTalk, and not with Apple or Google; Apple and Google are not responsible for the App or its content. To the extent required by the applicable store's terms, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Apple standard EULA notice: if you obtained the App from the Apple App Store and a custom EULA has not been listed in App Store Connect, Apple's standard Licensed Application End User License Agreement applies to your use of the App, available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.

Use and storage practices

We reserve the right to impose policies and restrictions on how the Services may be used, including the maximum period for which call data is kept and the maximum storage space assigned to your account, and to modify these practices at any time. You acknowledge that we have no responsibility or liability for the removal or failure to store any information or data. We strongly recommend that you back up any call recordings or content you wish to keep, for example by transferring them to your email or cloud storage.

22. Contact Us

If you have any questions, comments, or suggestions regarding these Terms, or if you need to contact us about your account, subscription, or this Agreement, please contact us at:

You may also wish to review the Privacy Policy, which explains how we collect, use, store, and protect your personal information, and the Auto-Renewal Subscription Agreement, which explains subscription billing, auto-renewal, cancellation, and refunds.